IT Workplace Service Specialist f/m/d

The Position 
In this position you deliver a high-end IT support for our internal customers in the Asia Region and are part of our Global IT Service Organization. 

Your Responsibilities 

• Application Support based on Microsoft O365 
• First Contact Person for Business Applications (Sales Force, CenShare, SAP) 
• First and second level support (on-site and/or via remote support) based on Service Now 
• Installation, maintenance and administration of PC’s, laptop’s and mobile devices 
• Responsible for infrastructure according to the IT standards in cooperation with IT Experts from HQ 
• Acceptance and resolving of hardware and software problems with the user via ITSM tool (ServiceNow) 
• Regional Rollouts of global projects like Digital Workplace (SharePoint, Teams, etc.) and Hands-on training of local users 

Your Qualification 

• Apprenticeship as IT specialist or studies in the field of computer science 
• Ideally several years of professional experience, we are also happy to give junior staff a chance 
• Strong knowledge in Microsoft 365 products & certificates are of advantage 
• Profound interest in new digitalization tools Vitra provides, such as Orgavision, Miro, Clickup etc. 
• Basic understanding for online platform and POS 
• Basic understanding for API between SAP and online platforms (Shopify) 
• Distinct customer orientation, high communication, and team skills 
• English and Japanese language skills are a prerequisite 
• Process and solution mind oriented 
• Ideally ITIL foundation V4 certification 

What we offer

• A dynamic and creative environment
• A challenging job featuring varied tasks in a leading international company
• A salary in line with the market, including additional benefits

Are you interested?

At Vitra, you will find a pulsating environment where you can thrive and make a lasting contribution.

If you have further questions please contact Bastian Brokatzky, Bastian.Brokatzky@vitra.com.