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A family business for the past 80 years, the Swiss company Vitra collaborates with leading designers to develop innovative products and concepts for contemporary home and office environments. Joining a portfolio of furniture classics by Jean Prouvé, Charles and Ray Eames, George Nelson and Verner Panton, these products are used worldwide by architects, companies, the public sector and private individuals to build inspirational spaces for living and working.

IT Workplace Service Specialist f/m/d

Country/Region:  JP
City:  Sugito/Saitama, Harajuku/Tokyo
Level of Employment:  100%
Duration:  permanent
Required Travel:  0-25%
Company:  Vitra Co., Ltd.

The Position 
In this position you deliver a high-end IT support for our internal customers in the Asia Region and are part of our Global IT Service Organization. 


Your Responsibilities 

  • Application Support based on Microsoft O365 
  • First Contact Person for Business Applications (Sales Force, CenShare, SAP) 
  • First and second level support (on-site and/or via remote support) based on Service Now 
  • Installation, maintenance and administration of PC’s, laptop’s and mobile devices 
  • Responsible for infrastructure according to the IT standards in cooperation with IT Experts from HQ 
  • Acceptance and resolving of hardware and software problems with the user via ITSM tool (ServiceNow) 
  • Regional Rollouts of global projects like Digital Workplace (SharePoint, Teams, etc.) and Hands-on training of local users 


Your Qualification 

  • Apprenticeship as IT specialist or studies in the field of computer science 
  • Ideally several years of professional experience, we are also happy to give junior staff a chance 
  • Strong knowledge in Microsoft 365 products & certificates are of advantage 
  • Profound interest in new digitalization tools Vitra provides, such as Orgavision, Miro, Clickup etc. 
  • Basic understanding for online platform and POS 
  • Basic understanding for API between SAP and online platforms (Shopify) 
  • Distinct customer orientation, high communication, and team skills 
  • English and Japanese language skills are a prerequisite 
  • Process and solution mind oriented 
  • Ideally ITIL foundation V4 certification 


What we offer

  • A dynamic and creative environment
  • A challenging job featuring varied tasks in a leading international company
  • A salary in line with the market, including additional benefits



Are you interested?


At Vitra, you will find a pulsating environment where you can thrive and make a lasting contribution.



If you have further questions please contact Bastian Brokatzky,





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