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Creating innovative products and concepts with great designers is Vitra’s essence. They are developed in Switzerland and installed worldwide by architects, companies and private users to build inspirational spaces for living, working and shopping as well as public areas. With its classics Vitra represents groundbreaking 20th century design. Today, in combining technical and conceptual expertise with the creativity of contemporary designers, Vitra seeks to continue pushing the boundaries of the design discipline. A family business for eighty years, Vitra believes in lasting relationships with customers, employees and designers, durable products, sustainable growth and the power of good design.

Client Services Specialist f/m/d

Country/Region:  US
City:  New York City
Level of Employment:  100%
Duration:  permanent
Required Travel:  0
Company:  Vitra Inc.

Position
We are looking for an experienced and passionate Client Services Specialist to join our team. As a Client Services Specialist you will support our sales team by administrating their business from quoting to order placement, delivery supervision and after sales. The position is based in New York.

 

Responsibilities

  • Provide professional and friendly consultative service through an understanding of Vitra and Artek products, designers and processes
  • Build relationships with our clients and provide a superior customer experience
  • Demonstrate a professional approach to time management and organization specifically in the management of client inquiries, service requests, complaints, etc. 
  • Partner with team lead to identify and escalate incidents as appropriate 
  • Support sales team and learn the sales process by assisting on product presentations and interfacing with marketing team on client requests for proposals 
  • Contribute to daily operations of the office and showroom at our flagship location in Manhattan
  • Demonstrate a team player spirit and a positive, collaborative approach to problem solving 


Qualifications

  • 2-3 years client services experience
  • Industry experience including design and concept placement is a plus 
  • Strong customer focus
  • Outstanding communication and mediation skills
  • Efficient time management skills with proven ability to prioritize and complete several projects at a time 
  • Expert in Microsoft Excel and the Office 365 suite 
  • Experience with the ERP software SAP R3 and the CRM software Salesforce
  • Experience with CAD design software is a plus
  • Appreciation for Design and Quality

 

What we offer

  • A dynamic and creative environment
  • A challenging job featuring varied tasks in a leading international company
  • A salary in line with the market, including additional benefits

 

 

Are you interested?

 

At Vitra, you will find a pulsating environment where you can thrive and make a lasting contribution.

 

 

If you have further questions please contact Fiete Schlueter at +12124635705.