Client Services Specialist f/m/d

Our common goal 

We are looking for a passionate and design minded Client Services Specialist to join our team. As a Client Services Specialist you will support our sales team by administrating their business from quoting to order placement, delivery supervision and after sales. The position works hand in hand with high end clientele primarily in the workplace and commercial sector. The ideal candidate has a design background and is detail oriented. Success in this role can lead to project management or sales roles at Vitra. The position is based in New York.

What you can expect 

• Provide professional and friendly consultative service through an understanding of Vitra and Artek products, designers and internal processes
• Support sales team on product presentations, quotes, shipping estimates, renderings and floorplans
• Interface with marketing team on client requests for proposals
• Build relationships with clientele, from dealers to specifiers, and provide a superior customer experience
• Demonstrate a professional approach to time management and organization specifically in the management of client inquiries, service requests and complaints
• Partner with Client Services team lead to identify, escalate and resolve incidents.
• Demonstrate a team player spirit and a positive, collaborative approach to problem solving and business development
• Salary range of 60.000 - 70.000 USD/year

How you can convince 

• Strong customer focus and experience working in a customer-facing / customer service role
• Outstanding communication and mediation skills
• Efficient time management skills with proven ability to prioritize and complete several projects at a time
• Proficient in Microsoft Excel and the Microsoft Office and 365 suite
• Experience with the ERP software SAP S/4 Hana and the CRM software Salesforce
• Design experience and/or education is a plus
• Experience with CAD design, Photoshop, and rendering software is a plus
• Appreciation for design and quality

Enjoy working at Vitra 

• We offer a dynamic, creative, and innovative environment and pursue a sustainable corporate strategy
• Office design is our specialty - our work environment offers space for creativity including areas for focus time
• Welcome to Vitra - our orientation and welcome program 
• "How to work better" - our concept for the hybrid working world - enables mobile working in different facets 
• We promote lifelong learning through our internal academy and target group-oriented talent management programs 
• Benefit from attractive discounts on products from Vitra and Artek 

Do you still have doubts? 

You do not bring all the qualifications listed? 

Don't be discouraged: We are convinced that with an eager-to-learn, open-minded attitude, mountains can be moved. 

So, apply anyway and show us why you are the right person for this position. 

We are committed to promoting equal opportunities and living diversity. Your personality and expertise are the only factors that determine your suitability. 

Eleni Thalmann, eleni.thalmann@vitra.com, will be happy to answer any questions you may have.